Question 1

Are the products safe for the skin?

Accepted Answer

Yes. We select products developed for different skin types. However, we always recommend checking the ingredients and performing a patch test before use.

Question 2

How can I choose the ideal product for me?

Accepted Answer

Every skin type and need is unique. Read the product description carefully and, if needed, get in touch with our team for guidance.

Question 3

How long does it take to see results?

Accepted Answer

Results may vary depending on skin type, frequency of use and the type of product. Continuous and correct use tends to deliver the best results.

Question 4

What is the delivery time?

Accepted Answer

The delivery time varies depending on the delivery region and is shown at checkout. Once the order has been dispatched, we provide a tracking code.

Question 5

Can I exchange or return a product?

Accepted Answer

Yes. We accept exchanges and returns within the timeframe set out in our policy, provided the product is in suitable condition.

Question 6

What payment methods are available?

Accepted Answer

We accept different secure payment methods, which may include credit cards, debit cards and other options available at checkout.

Question 7

How can I contact customer support?

Accepted Answer

Can contact us via email or through the contact form available on the website. Our team will be happy to help.

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